FREQUENTLY ASKED QUESTIONS

MASSAGE TOOL USE

Can I use this with lotion or oils?

Yes, using oils or lotions can enhance the massage experience.

Is the massage tool suitable for all skin types?

Yes, our massage tool is safe for all skin types.

How do I clean the massage tool?

Clean it gently with a damp cloth and mild soap.

What is the massage tool made from?

It’s made of sustainably sourced wood.

Can I use the tool on other parts of my body?

Yes, it can be used on the scalp, neck, and shoulders.

How do I store my tool when I’m not using it?

Store it in a dry place, away from moisture. Each order comes with a 100% natural cotton drawstring bag for proper storage.

OUR TREE PLANTING INITIATIVE

How does Arboré support reforestation?

We are proud to be supporting One Tree Planted. Donations are made on a monthly basis, and we’ll share proper documentation and updates on our social media so our community can see the impact we’re creating together.

How can I support the tree-planting initiative further?

Beyond purchasing your donut you can support by spreading the word. Share our initiative with friends, family, or on social media. You can also visit One Tree Planted directly to make additional contributions and join the movement for global reforestation.

SHIPPING AND TRACKING

What shipping methods do you offer?

We offer standard and express shipping options.

How can I track my order?

You’ll receive a tracking link in your confirmation email.

Can I change my shipping address after placing an order?

Yes, contact us within 24 hours to change the address.

How long will it take for my order to arrive?

Orders usually arrive within 5–7 business days.

Contact Us

90-02 Queens Blvd,
Suite 2D-5,
Elmhurst, New York 11373,
United States
arborecustomerservice@gmail.com
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